Lennox First Response to Online Claim and MB’s Response with Attachments


Consumer Affairs Re: Lennox [ ref:_00D80LcQA._5003c1fPe6X:ref ]

Received: 10:25AM, August 2, 2022

Dear Mark:

We are in receipt of your submission. We are sorry to learn of the circumstances that have made it necessary for you to contact us.

We at Lennox Industries Inc. value all of our customers, and it is our policy to provide the highest quality product. It appears from your email that we need to investigate into your situation further. To enable us to proceed, we will need some additional information including copies of all service tickets and invoices involving the equipment maintenance and repair.

We appreciate the additional effort to supply us with this needed information. We thank you for taking the time to contact us and for your purchase of a Lennox product.


C. Muse
Consumer Support

Response with Proof of Claim

Sent: 05:22AM, August 3, 2022

Good morning

Please find attached new unit proposal/invoice for the 3 units replaced at the residence (46 Kingwood Greens Dr, Kingwood, Tx, 77339) by Randalls.

I also attach the invoice for the $1.3k for the tech to repair the lemon unit, along with a picture of this unit’s actual metal plaque with s/n etc.

Randalls are the only company we have used for this purchase and servicing.

I look forward to hearing from you.

Mark Burke

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