Consumer Affairs Re: Lennox [ ref:_00D80LcQA._5003c1fPe6X:ref ]
Received: 13:35PM, August 9, 2022
We are in receipt of your most recent email. So that we can gain a better understanding of your situation, please detail the complete model/serial number of the failed unit. Also please let us know what parts have failed.
LENNOX INDUSTRIES INC.
Response to Frivolous Lennox Reply
Sent: 16:30PM, August 9, 2022
I provided you with a full picture of the plate for the unit in question which clearly shows the model no. 14ACXS036-230A20 and serial no. 1917J19739.
The whole unit failed and it has failed again after spending $1300 with Randalls to ‘repair’ the issue per the invoice – previously supplied which details the work done.
We have 2 bedrooms without a/c in one of the hottest summers in recent times.
I believe you are stalling, based on the slow response times and frivolous questions above.
I expect a resolution by return or I will escalate the matter accordingly.