Lennox Won’t Accept their Own Admissions Confirming they Supplied a Lemon Lennox Air Conditioning Unit

Same here, very frustrated!

I’ve called Lennox customer service directly this morning and expressed our frustration about several things. For one, that they knowingly sold bad coils back in the days, the lawsuit (Thomas vs Lennox) and settlement regarding this part was in 2015, exactly the year when we bought it from our then HVAC contractor. There was no recall and many customers, including us, had no knowledge about it, HVAC contractors in favor of Lennox also decided to keep silent towards their customers about the issue. If customers would have been informed in some way, at least those who already bought, could have benefitted from the settlement (Thomas vs Lennox lawsuit 2015). We will be stuck with the costs for labor and freon for now 2 units in our 2016-finished home, approx. $2700.

Second, their units and this particular part is obviously failing throughout the country because there is enough proof now that it’s designed to fail. Lennox management knows it, they should be stocked up with replacement parts BIG time, but instead they let their customers down again not being able to provide the parts within a decent time. The parts were ordered 3 weeks ago and still no confirmation of delivery time. We are in Phoenix AZ, it’s Monsoon season and our home became a sauna. It’s obvious how much they care for their customers… not at all. Yes, we are very frustrated with Lennox. And when we asked their warehouse whether we’ll be getting their new Aluminum coils for replacement, they confirmed. But reading here the latest comments, that replacement coils failed after a short time again, scares me now. When does this nightmare end? Thanks for your time reading. If there was another lawsuit, I would be interested to get information.

Same problem: evaporator coil just broke, only two years after the Lennox AC unit was installed in my home. Lennox evaporator M/N CXH35-36B-6F-1. The part is under warranty, but replacement cost and refill of the coolant is going to cost $2000. The AC specialist who diagnosed the problem told me he sees this exact problem with Lennox units daily. I called Lennox and they told me that they can’t help me. I would love to join a lawsuit against them.

Has been over 30 days since we were told our evap coil had failed on my 3-yr old unit. The very reason for buying a new home was to avoid major repairs for a while – already replaced the refrigerator. We definitely want to be a part of this class action. Seems that Lennox refuses to do the right thing regardless that it is the hottest Texas summer on record. Lennox M/N CBH25UH-048-230-10.

In 2016 we installed a Lennox AC Unit for the upstairs and a Packaged Unit for the downstairs. We have a 10-YR Warranty. We have an annual maintenance contract for the HVAC units. In 2020 the coil for the upstairs unit had to be replaced due to leaks. Total cost to diagnosis, deice and then install new coil was $1,700. Now in 2022, the downstairs Package Unit coil must be replaced. Labor to install, plus other expenses will be $1,800. It’s now been 7 weeks and we are told the coils are backordered with no estimated time for delivery. In the meantime, it’s 80+ degrees downstairs. It’s obvious Lennox never fixed the design / manufacturing flaw with their coils. What are our options?

Lennox AC, absolute junk. Have had the evaporator coil fail twice within 10 years, inspite of installing the second evaporator coil with a coated coil. Lennox will keep replacing under warranty their defective coils with with a new defective coil. At a cost of about $4,000 to the home owner fir labor and replacement freon costs.