Consumer Affairs Re: Lennox [ ref:_00D80LcQA._5003c1fPe6X:ref ]
Received: 9:56AM, Friday, August 26, 2022
We at Lennox Industries Inc. value all of our customers, and it is our policy to provide the highest quality product. Regardless of the amount of effort exerted as we strive to provide product of the highest quality, failures do occasionally occur. There are a number of reasons this could occur; however, we are not in a position to evaluate the cause. We rely on a dealer’s guidance to identify the root cause of any failure, and to repair it in a fashion to avoid re-occurrence. As a manufacturer, we do not provide onsite diagnostic or repair services.
Please be aware, Lennox Industries Inc. agreed to settle a class action lawsuit about its indoor evaporator coils, purchased between October 29, 2007, and July 9, 2015. Please be aware, when a case is settled it is not an indication that the company was at fault, but rather a decision for all parties involved to not continue with legal action, as no one has found that Lennox has done anything wrong.
The administration of the settlement claims process is handled by a third party, court appointed, claims administrator. As such, Lennox does not control or handle the claims administration of this settlement, nor does Lennox determine who may or may not be entitled to any potential benefits provided under the terms of the settlement. For more information about the Settlement, or to follow up on your claim, we would suggest you please visit www.lennox.com/locate or email the court-approved claims administrator at firstname.lastname@example.org. Any inquiries regarding this Settlement must go through the court-approved process.
As you are aware, the standard Lennox Equipment Limited Warranty on an 14ACXS036-230A-20 air conditioner (Serial No. 1917J19739) installed in a privately owned residence, covers all parts for an extended period of ten years. The Lennox warranty does not cover diagnostic fees, labor, or refrigerant. We have attached a copy of the Lennox Equipment Limited Warranty the clearly outlines the coverage. This warranty can not be revised.
While we understand your dissatisfaction, and subsequent request, we cannot honor your request of costs not covered under the terms of the original written warranty provided with this product. Lennox’ sole obligation is to provide replacement parts under the terms of the warranty. We recommend consulting with a licensed or qualified HVAC contractor to identify the source of your concerns and determine the best solution to get you up and running.
This communication is on behalf of Lennox Industries and Lennox International as a whole.
LENNOX INDUSTRIES INC.